Shipping Policy
Real Galaxy Store ships orders placed through Shopify checkout. Times and costs depend on the item, the destination, and the rate you choose at checkout.
Processing
Orders are reviewed after payment clears. Allow [2–4] business days for processing before the order ships. You will get a confirmation email when the order is placed and another when it ships, with tracking if the carrier provides it.
We do not ship on weekends or local public holidays. Processing can take longer during sales or peak seasons.
Rates and destinations
Shipping options and prices are calculated at checkout from your address and the items in the cart.
We currently ship to [list countries / “addresses accepted at checkout”].
If an address cannot be served, checkout will not offer a rate.
Free shipping
Free shipping applies only when checkout shows it — for example over [$X] to [region].
The announcement bar and product pages should match what checkout actually charges. If a rate appears at checkout, that rate is the one that applies.
Delivery estimates
Estimates at checkout are not guarantees. Typical transit after the order ships:
Customs, remote addresses, and carrier delays can add time. We are not responsible for hold-ups after the carrier has the package.
International orders
The customer is responsible for duties, taxes, and brokerage unless checkout says they are included. Refused or unclaimed packages may be returned; original shipping is not refunded, and return postage may be deducted.
Large, heavy, or special items
Some products (for example furniture, TVs, or oversized kits) may use a different carrier or a longer transit time. That will show at checkout or on the product page when it applies.
Wrong or incomplete address
Enter a deliverable address. If a package is returned because of a bad address, we can reship after you pay any new postage, or refund the product minus the original shipping.
Lost or damaged in transit
Contact us through the Contact page within [14] days of the delivery date (or the last tracking scan). Include the order number, photos of damage if relevant, and the tracking number. We will open a carrier claim or arrange a replacement or refund according to the case.
Order changes
If you need to change an address or cancel, write before the order is marked shipped. After it ships, the package has to follow the returns process.
Questions
Use the Contact page and include your order number.